Shipping & Tracking
Have a question about shipping and tracking? Please click here!
- When do boxes ship and how long does it usually take to receive my box?
- Is there a deadline to order so I get a box this month?
- What countries do you ship to?
- Do you ship to P.O. Boxes and to APO/FPO (military) locations?
- Will you let me know when my box has shipped?
- How do I track my order?
- My tracking shows ‘Delivered’ but I never received it. What do I do?
- The tracking on my box hasn’t updated in days and appears stuck in one location, what’s going on?
- My tracking shows no activity. What do I do?
- My tracking says ‘Undeliverable.' What do I do?
- My tracking says ‘Forwarded.' When will I receive it?
- Are there any shipping fees?
- What shipping carrier do the boxes ship with?
- Can I upgrade my shipping to get it faster?
- My address has changed but my box has shipped to my old address. What do I do?
- Can I return or exchange my order?
- Is there expedited shipping options?