Billing & Payments
Questions about billing and payments? Learn more here!
- Why is the total cost of the 3, 6 and 12 month subscription plans charged up front?
- I canceled my subscription, why have I not been refunded?
- I canceled my subscription, why am I still receiving boxes?
- Why is my subscription suspended?
- How do I update my payment information?
- I was billed again. Does my subscription automatically renew?
- Can I pay with PayPal or a prepaid credit card?
- I forgot to use my coupon code, can I still get the discount?
- The coupon code is not working, what do I do?
- Why was I charged more than the price on the website?
- Why was I charged sales tax?
- How do I get a refund?
- Why can’t I update my information? I get an error message when I update my payment information.
- Do you have financing options?
- How much does it cost and how do I pay?