I was billed again. Does my subscription automatically renew?

As stated at several points throughout the checkout process, our subscription plans will automatically renew until you cancel your subscription. To check the status of your renewal date you can log in to your account and you'll be able to see your renewal date as well as the amount you will be charged for your next renewal.

If you’d prefer not to have your subscription renew please follow the instructions below:

Login to your account 

Click the 'MANAGE SUBSCRIPTION' button

Select ‘CANCEL SUBSCRIPTION’ towards the bottom of the page 

Once you click this, you will receive an option to pause your subscription for up to 3 months or continue to cancel.

If you have a multi-month subscription, you will see the number of shipments you have remaining. Once your last prepaid box has shipped your subscription will expire and no further renewal attempts will be made.

PLEASE NOTE: If you redeemed a gift certificate your subscription plan will NOT renew like our recurring subscription plans. You can log in to your account and confirm the number of shipments remaining at any time. Once your last box ships your plan will automatically expire.